Given the custom, digital nature of our services, the following policy applies:

Before work starts

• The client may cancel a request before accepting the quotation at no obligation.
• If cancelled after payment but before work starts, the full amount is refunded minus any payment-gateway fees.

After work starts

• The advance payment is non-refundable once work has started, as it covers planning, initial production and reserved time.
• If cancelled during execution, completed work is charged according to progress, and any difference is refunded.

After delivery

• No refund is due after the client approves the final delivery, or after the agreed review period lapses.
• Change requests are handled within the revision rounds agreed in the quotation.

If we are unable to deliver

If we are unable to deliver the agreed scope for reasons attributable to us, the client is refunded in full for the undelivered portion.

Refund method

• Refunds are returned to the original payment method within 14 business days of the refund request being approved.
• To request a cancellation or refund, open a ticket from your account and state the request number.